Q1: How can I pay for my order?
A: You can pay through cash on delivery (COD), Visa/Mastercard/UnionPay credit/debit cards and EasyPaisa.
Q2: What are the delivery charges?
A: Delivery charges are Rs.150 nationwide, though if your purchased items value exceed Rs.2499 then you will be offered free shipping.
Q3: Do you offer cash on delivery?
A: Yes, we do offer the option for cash on delivery. However, for orders exceeding 10,000 rupees, we may require an advance payment of 50% of the total order amount. This measure is in place to facilitate a smooth delivery process and ensure a successful transaction for both parties involved.
Q4: Can I change or amend my order once it has been placed?
A: If your order has not yet been dispatched, we may be able to accommodate changes. Please contact our customer service team as soon as possible, and we will do our best to assist you with your request.
Q5: When will my parcel reach me?
A: We share your excitement in delivering your parcel!
Estimated Delivery Times:
- Karachi: 2-3 business days
- Other Cities: 3-4 business days
Please note that during sale events, our delivery volumes may increase, which could result in slight delays in receiving your order.
If you’ve already placed an order, you can check its exact status here.
Estimated Delivery Times:
- Karachi: 2-3 business days
- Other Cities: 3-4 business days
Please note that during sale events, our delivery volumes may increase, which could result in slight delays in receiving your order.
If you’ve already placed an order, you can check its exact status here.
Q6: How can I track the status of my order?
A: You can easily track the status of your order by visiting the 'Track Your Orders' section on our website. Simply enter your order details, and you'll be able to see the current status of your shipment.
Q7. What is your return policy?
A: We are happy to accommodate returns and exchanges within 7 days of your purchase. If 7 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange. To be eligible for a return, please ensure that you meet the conditions outlined on our Returns & Refunds page.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you via email to confirm the receipt of your return. Additionally, we will inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and the amount will be automatically credited to your original payment method.
Shipping Costs
Please note that you are responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable, and if a refund is issued, the return shipping charges will be deducted from your total refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you via email to confirm the receipt of your return. Additionally, we will inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and the amount will be automatically credited to your original payment method.
Shipping Costs
Please note that you are responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable, and if a refund is issued, the return shipping charges will be deducted from your total refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
Q8: How can I get a refund?
A: You can request a return by calling our customer service line at 0330-2273333. A rider will collect your package within seven business days after you request a return. Based on your request, you will receive cashback, or a bank transfer. Cashbacks and bank transfers may take 3 to 4 business days to process.
Q9: What will happen if my return request is not approved?
A: If your return request is not approved we will inform you about the reason
